Use the log to:
Follow recipient activity
Check delivery events
Confirm signing progress
Troubleshoot issues before contacting support.
What is the Transaction Log?
The Transaction Log is available inside each transaction in Overview.
It shows a timeline of recorded events for the transaction, including:
Notifications
Recipient actions
Signing activity
Distribution events
Errors
The log helps you understand what happened, when it happened, and whether the transaction is progressing as expected.
How to access the Transaction Log
Go to Overview.
Select the relevant transaction:
Open the relevant transaction from Overview.
In the transaction details, click Log:
The Log tab shows recorded events for the selected transaction.
What you can see in the Transaction Log
The Transaction Log can show events such as:
When the transaction was created
When a notification was sent to the recipient
When the recipient opened the signing link
When the recipient identified themselves
When documents or attachments were opened
When documents or attachments were approved
When all documents were signed
When documents were distributed to the recipient, if distribution is enabled
Which errors occurred, including available error details
Use the Transaction Log for troubleshooting
The Transaction Log is useful when a transaction does not progress as expected.
Before contacting support, try open the transaction and check the log to see whether:
The notification was sent
The recipient opened the message or signing link
The recipient identified themselves
The recipient signed, approved, rejected, or stopped during the process
The transaction failed because of a delivery issue
An error message explains what went wrong
š”Tip: If a recipient says they did not receive the signing message, the log can help you check whether the notification was sent and whether a delivery error occurred.
Before contacting support
If you still need help after checking the log, contact Addo Sign Support and include:
Transaction ID
Signing ID
Recipient name and email address
Current transaction status
Relevant log entry or error message
Screenshot of the log