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The Overview page in Addo Sign gives you a clear view of your transactions, their status, and the actions available to you.

How to Navigate the Overview in Addo Sign

This article explains why a transaction may not appear in Overview and what you can check before contacting Addo Sign Support.

Why can’t I see my transaction?

Use transaction status to understand where a transaction is in the signing process, whether action is needed, and what you can check before potentially contacting support.

Transaction status in Addo Sign

The transaction log gives you a chronological record of what has happened in a transaction.

Transaction Log in Addo Sign

This article explains when you can resend a signing notification to a signer, how to do it, and what to check if the signer still does not receive the message.

Resend a notification to a signer

This article explains how to reactivate an expired or failed transaction in Addo Sign.

Reactivate a transaction

This article explains why recipients may receive reminders to download signed documents, when reminders are sent, and where the documents can be downloaded.

Reminders to download signed documents

This article explains how to edit the e-mail address for a witness on a transaction created from a template with witnesses enabled.

Edit witness e-mail address

This article explains how to update a signer’s e-mail address when a transaction has failed because the original e-mail address was incorrect, inactive, or no longer in use.

Edit a signer’s e-mail address on a failed transaction

Export transaction data from Overview when you need to review, sort, report on, or analyse transaction information outside Addo Sign.

Export transaction data to Excel or CSV

This article explains how to copy a transaction in Addo Sign, what is copied, and what you can change before sending the new transaction.

Copy a transaction

This article explains how to edit transaction details on a transaction that has already been sent.

Edit transaction details on a sent transaction

This article explains how to change the expiration date of a transaction in Addo Sign.

Change the expiration date of a transaction

This article explains how to cancel a transaction in Addo Sign and what happens when a transaction is cancelled.

Cancel a transaction

This article explains how to edit selected signing details on a transaction that has already been sent.

Edit signing details on a sent transaction

This article explains the most common error messages you may see in the Log, what they mean, and what you can do to troubleshoot them.

Error messages in the Transaction Log

This article explains why Addo Sign may show a warning when a signer has name and address protection, what it means for the signing, and what the sender and signer…

Signers with name and address protection

This article explains how reference numbers work in Addo Sign, and how you can use them to find transactions in Overview.

Find a transaction using a Reference Number

This article explains where you can find credit information for a transaction.

View credits for a transaction

This article shows how to change the Authentication or Signature method for a signer on a transaction that has already been sent.

Change a signer’s Authentication or Signature method

Find all resources and guides related to using the Overview tab in Addo Sign.

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