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The Overview page in Addo Sign gives you a clear view of your transactions, their status, and the actions available to you.

How to Navigate the Overview in Addo Sign

Learn why a transaction may not appear in Addo Sign and how to check your date range, group access, and deleted groups before contacting support.

Why can’t I see my transaction?

This article explains the transaction statuses used in Addo Sign and what you can check if a transaction is not progressing as expected.

Transaction status in Addo Sign

The Transaction Log gives you a chronological record of what has happened in a transaction.

Transaction Log in Addo Sign

This article explains when you can resend a notification, how to do it, and what to check if the signer still does not receive the message.

Resend a notification to a signer

If a transaction has expired or failed, you may be able to reactivate it instead of creating a new transaction.

Reactivate a transaction

This article explains why recipients may receive reminders to download signed documents, when reminders are sent, and where the documents can be downloaded.

Reminders to download signed documents

This article explains how to edit the e-mail address for a witness on a transaction created from a template with witnesses enabled.

Edit witness e-mail

This article explains how to update a signer’s e-mail address when a transaction has failed because the original e-mail address was incorrect or no longer active.

Edit a signer’s e-mail address on a failed transaction

Download transaction data from Overview when you need to review, sort, or analyze transaction information outside Addo Sign.

Download transaction data as a CSV file

This article explains how to copy a transaction in Addo Sign, what is copied, and what you can change before sending the new transaction.

Copy a transaction

This article explains how to edit transaction details on a transaction that has already been sent.

Edit transaction details on a sent transaction

This article explains how to change the expiration date of a transaction in Addo Sign.

Change the expiration date of a transaction

This article explains how to cancel a transaction in Addo Sign and what happens when a transaction is cancelled.

Cancel a transaction

This article explains how to edit selected signing details on a transaction that has already been sent.

Edit signing details on a sent transaction

This article explains the most common error messages you may see in the Log, what they mean, and what you can do to troubleshoot them.

Error messages in the Transaction Log

This article explains why Addo displays a warning for name and address protected signers, and what actions both sender and signer can take.

Name and Address Protected Signer

This article explains how reference numbers work in Addo Sign and how you can use them to find transactions in Overview.

Find a transaction using a reference number

This article explains how to track, manage, and troubleshoot your transactions in Addo Sign using the Overview.

Tracking and Managing Signatures in Addo Sign

This article will help you understand how credits are calculated per transaction and where to find this information in Addo Sign.

I can no longer see credits in my overview

Find all resources and guides related to using the Overview tab in Addo Sign.

Overview

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