Managing Credits in Addo Sign: Policies and Guidelines
Credits in Addo Sign are essential for accessing various services, and understanding their management is crucial for uninterrupted usage.
Credit Expiration Policies
Expiration Period: Purchased credits expire 12 months after the purchase date. If unused within this period, they will lapse.
Extending Expiration: Each time you purchase additional credits, the expiration date for all unused credits is extended to 12 months from the most recent purchase. This effectively prolongs their validity.
Notifications: Users receive automated reminders 30 days and 5 days before credits expire. To avoid losing credits, consider setting a personal reminder in addition to these notifications.
Legal Considerations: Credits are not treated as gift cards or vouchers, so the 3-year validity requirement for gift cards in Denmark does not apply. Their validity is governed by the service’s terms and conditions.
Credit Usage Details
Viewing Credits: You can view your remaining credits in the blue sidebar within the Addo Sign application interface.
Credit Consumption: Credit usage varies depending on the transaction type, signing method, and additional features:
Signing Methods:
Standard “touch” signature: 1.00 credit per signer
eID signatures (e.g., BankID, Freja, MitID, EU eID): 1.25 credits per signer
Additional Features:
Extra documents: +0.25 credit per additional document
SMS notifications: +0.10 credit per SMS
Additional authentication: +0.10–0.25 credit depending on the method
Delivery/archiving via integrations (e.g., e‑Boks): +0.20 to +2.20 credits (depending on document size/service)
Cost Examples: A typical e‑Boks send costs approximately 25–50 in local currency, with a pack of ten credits covering roughly eight sends.
Annual Subscription Model: With an annual Addo10 subscription, you pay for the entire year upfront and receive the full yearly allotment of 120 credits at once. This means you do not receive 10 credits monthly but instead have access to all credits immediately upon subscription activation.
Per Document Billing: Credits are charged per document that requires a signature, not per signer. If multiple documents are included in a transaction, each document requiring a signature will consume credits.
Additional Credits: If you exceed the credits included in your subscription, additional credits are billed at a rate of 12 DKK per credit. This is a discounted rate compared to the standard price of 18 DKK per credit for non-subscribers.
Troubleshooting Credit Issues
Delayed Credits: Credits may be delayed if the order is placed under a different company name than the one registered on your account. To avoid this, ensure the company name on your order matches the one in your account. If your organization uses both a full legal name and an abbreviation, include both in the order (e.g., “Full Company Name / Abbreviation”).
Credit Availability: Credits purchased via invoice become available only after the order has been processed. If your balance is not updated immediately, log out and back in to refresh your account view.
SMS Authentication Charges: If you notice higher charges for SMS authentication (e.g., 0.20 credits instead of 0.10), it may be due to the signer accessing the authentication screen multiple times in the same transaction. This can happen if the signer clicks the link twice, opens it in multiple windows, or uses multiple devices. To verify, check the transaction log for entries indicating repeated access to the authentication screen.
FAQs on Credit Management
How can I prevent my credits from expiring?
- Purchase additional credits before the expiration date to extend the validity of all unused credits by 12 months.Will I be notified before my credits expire?
- Yes, you will receive reminders 30 days and 5 days before the expiration date.Can I send documents for signing immediately after purchasing credits?
- Yes, but availability depends on the payment method. For invoice payments, credits are accessible only after processing.What happens to test credits in new accounts?
- New accounts start with 10 test credits. These credits can only be used to send documents to yourself.
You have 30 days to use the 10 test credits. If no credits are purchased within those 30 days, any remaining test credits are reset.
If the account is still not used after another 6 months, the account is deleted.
Addo Starter customers cannot switch to a subscription directly in the account. If you are on Starter and want to move to a subscription, please contact Support and we will send you a manual order form.
If you want to move to Addo 250 or Addo 500, please also contact Support. These plans are handled through our sales and advisory flow rather than self-service.
Once you purchase additional credits, the test credits are removed, and the account is upgraded so you can send documents to other recipients.
Go to Payment and plans, where you can choose the option that fits your setup, for example Addo10, Addo20, or Addo100, and select whether you want monthly or yearly billing.
You can also view our subscriptions and prices here: www.addosign.com/en/prices
Use Payment and plans to switch from a test account to a subscription and choose monthly or yearly billing.
Starter customers need to contact Support to switch to a subscription. Addo 250 and Addo 500 are also handled through Support.What is the cost of additional credits for Addo10 subscribers?
- Additional credits are billed at a rate of 12 DKK per credit for subscribers, which is a discounted rate compared to the standard price of 18 DKK per credit for non-subscribers.
By understanding these policies and guidelines, you can effectively manage your credits in Addo Sign and ensure uninterrupted access to its services.