Note: GDPR compliance settings are only available to administrators.
If you do not have administrator access, ask an Addo Sign administrator on your account to review or change the setup under:
Settings (⚙️) → Account Overview → General terms and conditions.
If information is shown as stars in Overview, it is usually because data anonymization is enabled on your account.
Why information is shown as stars
Addo Sign can anonymize personal data after a transaction has passed its deadline.
When data is anonymized, personal information is replaced with stars in Overview.
This helps reduce the amount of personal data stored and displayed in Addo Sign.
⚠️ Important: Once data has been anonymized, it cannot be restored.
Where to manage data anonymization
You can find the settings under:
Settings (⚙️) → Account Overview → General terms and conditions
Although the starred information is visible in Overview, the setting is managed under Settings.
Administrators can manage GDPR compliance settings under General terms and conditions.
Data anonymization settings
Administrators can choose between three GDPR compliance settings.
No data anonymization
Use this option if personal data should remain visible in Overview.
With this setting:
Data is not anonymized
Signer details remain visible in Overview
Your organization is responsible for handling personal data according to applicable privacy requirements
Enable data anonymization
Use this option if personal data should be anonymized, but the reference number should remain visible.
With this setting:
Personal data is anonymized and shown as stars in Overview
The reference number field remains visible
Anonymized data cannot be restored
💡Tip: This option can be useful if your organization needs to protect signer information while still keeping reference numbers available for internal tracking.
Enable data anonymization (including reference number field)
Use this option if both personal data and the reference number should be anonymized.
With this setting:
Personal data is anonymized and shown as stars in Overview
The reference number field is also anonymized
No personal details remain visible in Overview
Anonymized data cannot be restored.
This is the strictest anonymization option.
Change GDPR compliance settings
These settings affect future transactions only. Existing transactions are not changed when you update the setting.
Settings (⚙️) → Account Overview → General terms and conditions.
Go to GDPR compliance
Choose one of the available settings:
No data anonymization
Enable data anonymization
Enable data anonymization (including reference number field)
Click Save.
The selected setting will apply to future transactions.
Before contacting support
Before contacting Addo Sign Support, check:
Whether the information is shown as stars in Overview
Which GDPR compliance setting is enabled on the account
Whether the data may already have been anonymized
Whether you have administrator access to change the setting
Whether the setting was changed before or after the transaction was created
If you still need help, include:
Transaction ID
Signing ID
Current GDPR compliance setting
Screenshot of the starred information
Description of what information you expected to see