Use this option when a transaction should no longer be completed by the signers.
Before you start
You can cancel a transaction from Overview when Abort signing is available in the transaction menu.
When you cancel a transaction, the cancellation applies to the entire transaction. This includes all signers, also signers who may already have completed their part.
Signers are not automatically notified when a transaction is cancelled.
The cancelled transaction will still appear in Overview.
⚠️Important: If you select Anonymize transaction when cancelling the transaction, personal data for all recipients is immediately anonymized and replaced with asterisks (*). This can include information such as name, e-mail address, and phone number.
Cancel a transaction
Go to Overview.
Open the transaction you want to cancel.
Click the three dots (⋯) in the top-right corner of the transaction window.
Select Abort signing:
Use Abort signing from the transaction menu to cancel the transaction.
Confirm the cancellation in the pop-up window:
Confirm that you want to cancel the transaction.
The transaction is now cancelled.
What happens after cancellation?
When the transaction is cancelled:
The transaction can no longer be completed by signers
The cancellation applies to all signers on the transaction
Signers are not automatically notified
The transaction still appears in Overview
Personal data is anonymized immediately if you selected Anonymize transaction during cancellation
If you need to send a corrected version of the transaction, you can create a new transaction or use the separate article about copying a transaction.
If you cannot cancel a transaction
If Abort signing is not available, check whether:
The transaction status allows cancellation
You have access to manage the transaction
You opened the correct transaction in Overview
The transaction has already ended
The transaction belongs to another user on the account
Before contacting support
Before contacting Addo Sign Support, you should check:
Whether Abort signing is available in the transaction menu
Whether you have access to manage the transaction
Whether the transaction has already been completed, expired, rejected, failed, or cancelled
Whether you selected Anonymize transaction during cancellation
Whether the transaction still appears in Overview
If you still need help, include:
Transaction ID
Signing ID
Current transaction status
Sender name and e-mail address
Screenshot of the transaction menu
Description of what you expected to happen