Use Abort signing when a transaction should no longer be completed by the signers.
Before you start
You can cancel a transaction from the Overview tab when the "Abort signing" option is available in the transaction menu. When you cancel a transaction, the cancellation applies to the entire transaction. This includes all signers, even those who may already have completed their part.
Signers are not automatically notified when a transaction is cancelled.
The cancelled transaction will still appear in the Overview.
⚠️ Important: If you select Anonymize transaction when cancelling the transaction, personal data for all recipients is immediately anonymized and replaced with asterisks (*). This includes information such as name, e-mail address, and phone number.
How to cancel a transaction
Go to the Overview tab
Click the transaction row to open the transaction you want to cancel
Click the three dots (⋯) in the top-right corner of the transaction window
Select Abort signing:
Confirm the cancellation in the pop-up window:
The transaction is now cancelled.
What happens after cancellation?
When the transaction is cancelled:
The transaction can no longer be completed by signers
The cancellation applies to all signers on the transaction
Signers are not automatically notified
The transaction still appears in Overview
Personal data is anonymized immediately if you selected Anonymize transaction during cancellation
Cancelled transactions cannot be reactivated.
If you need to send a corrected version of the transaction, create a new transaction or use the separate article about copying a transaction.
If you cannot cancel a transaction
If Abort signing is not available, check whether:
The transaction status allows cancellation
You have access to manage the transaction
You opened the correct transaction in Overview
The transaction has already ended
The transaction has already been cancelled, expired, rejected, failed, or completed
The transaction belongs to another user, group, or account
If the transaction cannot be cancelled, review the transaction status and available actions in the transaction menu.
Before contacting support
To help Addo Sign Support assist you as quickly and effectively as possible, check the following before contacting support:
Whether Abort signing is available in the transaction menu
Whether you have access to manage the transaction
Whether the transaction has already been completed, expired, rejected, failed, or cancelled
Whether you selected Anonymize transaction during cancellation
Whether the transaction still appears in Overview
Whether the transaction belongs to another user, group, or account
If you still need help, include:
Transaction ID (if known)
Signing ID (if known)
Current transaction status
Sender name and e-mail address
Screenshot of the transaction menu
Description of what you expected to happen