Use this article if a signer is marked with a name and address protection warning in Overview, or if signer information appears limited, generic, or supplied by the sender in the transaction.
Before you start
Name and address protection means that a person’s name and address in CPR must not normally be disclosed to private parties. If a signer has name and address protection, some identity information may not be available or shown in the same way as for other signers. This can affect:
How signer information appears in Overview
How signer information appears in the transaction
How signer information appears in the signing stamp
Which identity information is available in the signed document
Whether your organization needs additional documentation from the signer
Name and address protection is managed outside Addo Sign. If the signer wants to review, change, or remove the protection, they must do this through the relevant public self-service channels, for example borger.dk.
Why the warning is shown
Addo Sign may show a warning when the signer has name and address protection. In Overview, this warning can appear as an icon in the transaction row.
When you hover over the icon, the tooltip explains that the signer has name and address protection on their MitID. It also explains that the signer has identified themselves with MitID, but that the name used in the transaction was supplied by the sender and not by the CPR register.
The "ghost" icon in the Overview indicates that the signer has name and address protection.
What it means for the signing
The signer can still identify themselves with MitID, however, because the signer has name and address protection, Addo Sign may not be able to retrieve or display the signer’s protected identity information in the same way as for other signers. This means that the signer’s name in the transaction is provided by the sender instead of by the CPR register.
The signed document and signing stamp may therefore show limited, generic, or sender-supplied identity information. This does not necessarily stop the signer from completing the signing flow, but it can affect how much identity information is visible in the final signed document.
What the sender can do
As the sender, you should first review the warning in Overview and check the signer information shown in the transaction and signed document. Depending on your organization’s requirements, you can:
Review the warning shown in Overview
Check whether the name in the transaction was supplied by the sender
Review the signer information shown in the signing stamp
Check whether the signed document contains the identity information your organization needs
Use CPR validation if your process requires CPR verification
Ask the signer for additional documentation if your organization requires further identity assurance
Use Addo Forms if you need a secure flow for collecting supporting documents
Supporting documentation can include:
Proof of name
Proof of address
Photo ID
Other documentation required by your organization
Only ask for documentation that your organization needs for the specific process.
Use Addo Forms to collect supporting documents
If the signer keeps name and address protection enabled, you can create a separate workflow with Addo Forms to collect supporting documentation securely. Use this option if your organization needs additional information before accepting or processing the signed document.
For example, you can ask the signer to upload:
Proof of name or address
A utility bill
A payslip
A bank letter
A health insurance card
A passport
A driver’s license
A photo of the signer
Use Addo Forms to collect supporting documents securely when additional identity documentation is required.
What the signer can do
If the signer wants their protected name and address information to be available for the signing, the signer must manage the protection outside Addo Sign.
The signer can review, change, or remove name and address protection through the relevant public self-service channels, for example borger.dk.
If the signer changes or removes the protection, it may still be necessary to make sure the updated identity information is reflected in the systems used for signing.
If the expected signer information is not shown
If the expected signer information is not shown, check whether:
The signer has name and address protection
The warning icon is shown in Overview
The tooltip says that the signer has name and address protection on MitID
The tooltip says that the name used in the transaction was supplied by the sender
The signing stamp uses sender-supplied information instead of CPR data
Your process requires CPR validation
Your organization needs additional proof of identity, name, or address
Addo Forms can be used to collect the required documentation securely
Before contacting support
To help Addo Sign Support assist you as quickly and effectively as possible, check the following before contacting support:
Whether the signer has name and address protection
Whether the warning icon is shown in Overview
Whether the tooltip says that the signer has name and address protection on MitID
Whether the issue concerns Overview, the signing stamp, or the signed document
Whether the name used in the transaction was supplied by the sender
Whether CPR validation was used
Whether your organization requires additional proof of identity, name, or address
Whether Addo Forms can be used to collect supporting documents
If you still need help, include:
Transaction ID, if known
Signing ID, if known
Signer name and e-mail address
Screenshot of the warning icon and tooltip in Overview
Screenshot of the signing stamp, if relevant
Description of the information you expected to see
Whether CPR validation or Addo Forms was used