Can’t see Past Transactions?
If you’re having trouble finding transactions you used to see in Addo Sign, it might be because your group or account settings have changed. Here’s how to troubleshoot:
1. Check if You’ve Been Moved to Another Group
An administrator may have added or removed you from a group. If you’re no longer a member of the group where the transactions were sent, you’ll no longer be able to see transactions created by other users in that group. However, you will still be able to see your own transactions.
How to check:
Click the cogwheel, then select Templates to view your current groups:
If it looks different than before, you’ve likely been moved.
You can also view your assigned groups in your user information. For more details, see User and Account Information.
2. Adjust the Date Filter
Addo Sign only shows transactions from the last 30 days by default. You can change the date range to see older transactions.
How to do this:
Locate the Send date column on the Overview page, click the filter (funnel) icon, and select the desired date range:
If the Send date column isn't visible, you can add it by clicking Show/hide columns in the top-right corner and selecting Send date:
Note: The selected date range will remain active until you change it. To return to the default view (the last 30 days), click the filter (funnel) icon again and select Reset under Quick ranges.
3. Search Your Email Inbox
If you still can’t find the documents, try searching your email inbox for messages from Addo Sign.
💡Tip: Search for emails from [email protected]. This will show all signed documents sent to you via email.
If you need more help, don’t hesitate to contact your admin or Addo Sign support!