Use Send new notification to signer when a signer has not completed a signing, and you want to send the signing notification again.
Before you start
The Send new notification to signer option is only available when the original notification was sent by Email or SMS.
⚠️You cannot use this option if the original notification method was Digital Post.
You can resend a notification once per hour during the signing’s expiration period.
Resend a notification
Go to Overview.
Open the transaction where you want to resend the notification:
Open the relevant transaction from Overview.
Select the signer who should receive a new notification.
Click Send new notification to signer:
Use Send new notification to signer to resend the signing notification.
Click OK in the confirmation window.
The notification is sent again through the same channel as the original notification.
If the signer still does not receive the notification
If the signer still does not receive the notification, check the transaction before contacting support.
You can:
Review the Log to see whether the notification was sent or if a delivery error occurred
Check that the signer’s email address or phone number is correct
Ask the signer to check their spam or junk folder
Confirm that the signing has not expired
Copy the signing link and share it manually, if this action is available
For more details about recorded notification events, see Transaction Log in Addo Sign.
When you update the signer’s email address
If you update a signer’s email address in Addo Sign, a new notification is automatically sent to the updated address.
This applies when the transaction still allows the updated signer details to trigger a new notification. If the transaction has failed because the e-mail address was incorrect or inactive, update and save the e-mail address before reactivating the transaction instead.
Manually share the signing link
You can also share the signing link manually with the signer.
To do this, copy the unique signing link from the signer details by clicking Copy link, then send the link to the signer by email or another approved channel.
⚠️Only share the link with the intended signer.
Before contacting support
Before contacting Addo Sign Support, you should check:
The transaction status
The signer’s email address or phone number
The transaction Log
Whether the notification method is Email, SMS, or Digital Post
Whether the signing is still within its expiration period
Whether one hour has passed since the last reminder was sent
If you still need help, include:
Transaction ID
Signing ID
Signer name and email address or phone number
Notification method
Relevant log entry or error message
Screenshot of the issue