Use Send new notification to signer when a signer has not completed the signing, and you want to send the signing notification again.
Before you start
You can only use Send new notification to signer if the original notification was sent by E-mail or SMS.
⚠️ Important: You cannot use Send new notification to signer if the original notification method was Digital Post.
You can resend a notification once per hour while the signing is still within its expiration period.
Resend a notification
Go to Overview.
Click the transaction row to open the transaction where you want to resend the notification:
Select the signer who should receive a new notification:
Click Send new notification to signer:
Click OK in the confirmation window:
The notification is sent again through the same channel as the original notification.
When you update the signer’s e-mail address
When you update a signer’s e-mail address in Addo Sign, a new notification is automatically sent to the newly updated address. This applies when the transaction still allows the updated signer details to trigger a new notification.
If the transaction has failed because the e-mail address was incorrect or inactive, update and save the e-mail address before reactivating the transaction instead.
Manually share the signing link
As a last resort, if all else fails, you can also share the signing link manually with a signer.
To do this, copy the unique signing link from the signer details by clicking the text Copy link on the Signer tab. You can then paste and send the link to the signer by e-mail or another approved channel.
⚠️ Important: Only share the signing link with the intended signer.
Use Copy link to copy the signer’s unique signing link when this action is available.
If the signer still does not receive the notification
If the signer still does not receive the notification, consider checking the following information in the transaction, before contacting support:
Review Transaction details → Log to see whether the notification was sent or whether a delivery error occurred
Check that the signer’s e-mail address or phone number is correct
Confirm that the notification method is E-mail or SMS
Ask the signer to check their spam or junk folder
Confirm that the signing has not expired
Check whether one hour has passed since the last notification was sent
Copy the signing link and share it manually, if this action is available
For more details about recorded notification events, we recommend reading the following article; Transaction Log in Addo Sign.
If the Log shows a delivery error, see the article; Error messages in the Transaction Log.
Before contacting support
To help Addo Sign Support assist you as quickly and effectively as possible, you can check the following before contacting support:
Whether the transaction is still within its expiration period
Whether the notification method is E-mail or SMS
Whether one hour has passed since the last notification was sent
Whether the signer’s e-mail address or phone number is correct
Whether the signer has checked their spam or junk folder
Whether Transaction details → Log shows that the notification was sent
Whether Transaction details → Log shows a delivery error
Whether Copy link is available and can be used as an alternative
If you still need help, include the following information (if possible or relevant) when contacting support:
Transaction ID (if known)
Signing ID (if known)
Current transaction status
Signer name and e-mail address or phone number
Notification method
Relevant log entry or error message
Screenshot of the issue