Use this option when a transaction with the status Started needs a new expiration date.
Before you start
You can only change the expiration date if the transaction has the status Started. If the transaction has another status, the expiration date cannot be changed from Signing details.
Expiration is calculated as a number of active days rather than only as a fixed calendar date.
⚠️ Important: The expiration date can be set up to 90 days from the transaction's creation date.
If the transaction has already expired, you may need to reactivate it instead. Reactivation is covered in this article: Reactivate a transaction.
How to change the expiration date
Go to the Overview tab
Click the transaction row to open the transaction you want to update:
If the transaction has multiple signers, select one of the signers listed on the transaction
Open Signing details
Click Edit:
Select the new expiration date
Click Save
The updated expiration date applies to the transaction, and the original signing link remains valid.
If you cannot change the expiration date
If you cannot change the expiration date, check whether:
The transaction has the status Started
The transaction has already expired
The selected expiration date is within the allowed 90-day limit
You have access to edit the transaction
You opened Signing details
You clicked Edit
You clicked Save after selecting the new expiration date
Before contacting support
To help Addo Sign Support assist you as quickly and effectively as possible, check the following before contacting support:
Whether the transaction has the status Started
Whether the selected expiration date is within 90 days of the transaction’s creation date
Whether you opened Signing details
Whether you clicked Edit
Whether you clicked Save after changing the date
Whether the updated expiration date is shown on the transaction
Whether the transaction has expired or failed and should be reactivated instead
If you still need help, include:
Transaction ID, if known
Signing ID, if known
Current transaction status
Original expiration date
New expiration date you tried to set
Screenshot of the expiration date field or error message