Use this option if the witness e-mail address is incorrect, or if the witness needs to receive the signing request at another e-mail address.
Before you start
'Witnesses' must be enabled in the template used for the transaction, before witness information can be edited on a transaction. If the Witnesses tab is not available, the transaction may have been created from a template where witnesses are not enabled.
For more information, see the article about how to add witnesses to a template.
Edit witness e-mail on a transaction
You can edit the witness e-mail address from the transaction details, provided the transaction status still allows changes.
Go to Overview.
Click the transaction row to open the relevant transaction:
Open the Witnesses tab.
Find the witness you want to update.
Click Edit.
Update the witness e-mail address.
Click Save.
Update the witness e-mail address from the Witnesses tab in the transaction details.
If you cannot edit the witness e-mail
If you cannot edit the witness e-mail address, check whether:
The transaction was created from a template where witnesses were enabled
The transaction status still allows changes
You have access to edit transaction details
The witness has already completed their part of the signing flow
If the witness setup itself needs to be changed, ask an administrator to review the template.
Before contacting support
To help Addo Sign Support assist you as quickly and effectively as possible, check the following before contacting support:
Whether the transaction was created from a template where witnesses were enabled
Whether the Witnesses tab is available on the transaction
Whether the transaction status still allows changes
Whether the witness has already completed their part of the signing flow
Whether you have access to edit transaction details
Whether you clicked Save after updating the witness e-mail address
If you still need help, include:
Transaction ID (if known)
Signing ID (if known)
Template name (if known)
Current transaction status
Witness name and e-mail address
Screenshot of the Witnesses tab or the field you are trying to edit