Use this article if you only need to update how a signer identifies themselves or signs the document. For a full overview of editable signer fields, see Edit transaction details on a sent transaction.
Before you start
You can only change Authentication or Signature method while the transaction has the status Started and the signer has not yet identified themselves or signed.
You cannot change these methods after the signer has identified themselves or completed their part of the signing flow.
Some methods may be linked. For example, if the transaction uses MitID, Authentication and Signature may be connected. If you change the method that is not locked, the linked method may reset to None, so you can select a new combination.
You do not need to send a new notification if you only change Authentication or Signature. The change applies to the signer’s existing signing flow, and the original signing link remains valid.
How to change the Authentication or Signature method
Go to Overview
Click the transaction row to open the transaction you want to update
Select the signer whose method you want to update
Click Edit in Transaction details:
Open the Authentication or Signature dropdown
Select the new method:
Click Save
The updated method now applies to the signer’s existing signing flow.
If you cannot change the method
If you cannot change Authentication or Signature, check whether:
The transaction has the status Started
The signer has already identified themselves
The signer has already signed
You selected the correct signer
You have access to edit the transaction
The method is available for the transaction setup
The method is linked to another method, for example MitID
If the signer has already identified themselves or signed, you may need to copy the transaction or create a new one instead.
Before contacting support
To help Addo Sign Support assist you as quickly and effectively as possible, check the following before contacting support:
Whether the transaction has the status Started
Whether the signer has already identified themselves or signed
Whether you selected the correct signer
Whether you clicked Save after changing the method
Whether Authentication and Signature are linked in the transaction setup
Whether the method you want to use is available on the transaction
If you still need help, include:
Transaction ID, if known
Signing ID, if known
Current transaction status
Signer name and e-mail address
Current Authentication and Signature methods
Method you tried to select
Screenshot of the dropdown or error message